Is this Downtown Kota Kinabalu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown Kota Kinabalu hotel have a swimming pool?

No, this Downtown Kota Kinabalu hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Downtown Kota Kinabalu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Kota Kinabalu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Kota Kinabalu hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Kota Kinabalu hotel?

Based on the information reported by the owner or manager, the Downtown Kota Kinabalu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Kota Kinabalu hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The LUMA Hotel - A Member of Design Hotels | Hotel in Kota Kinabalu

| 9.4 (142 Reviews) | 1 Bathroom

Downtown Kota Kinabalu Hotel | The LUMA Hotel - A Member of Design Hotels

Hotel in Downtown Kota Kinabalu, Kota Kinabalu

Hotel with 3 restaurants, near Imago Shopping Mall
Along with 3 restaurants, this smoke-free hotel has a coffee shop/cafe and concierge services. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and express check-in are onsite.
The LUMA Hotel - A Member of Design Hotels offers 115 air-conditioned accommodations with safes and complimentary bottled water. These individually furnished accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with digital channels. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Eco-friendly toiletries

Towels

Toilet paper

Toothbrush and toothpaste

Hair dryer

Soap

Shampoo

Bathtub or shower

Bedroom

Air conditioning

Premium bedding

Bed sheets

Desk

Individually furnished

Slippers

Iron/ironing board (on request)

Laptop-friendly workspace

Safe

Breakfast

3 restaurants and 1 coffee shop/cafe

Continental breakfast available for a fee daily 6:00 AM–10:00 AM: MYR 38 for adults and MYR 38 for children

Minibar

Coffee/tea maker

Free bottled water

Electric kettle

Parking

Limited onsite parking

Accessibility

Wheelchair-accessible restaurant

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Valet for wheelchair-equipped vehicle

Elevator

Well-lit path to entrance

Wheelchair-accessible concierge desk

Wheelchair-accessible path of travel

Wheelchair-accessible registration desk

Wheelchair-accessible lounge

Entertainment

Flat-screen TV

Digital channels

General

Meeting rooms - 2

Grocery/convenience store

Elevator

Front-desk safe

Banquet hall

Water dispenser

Malay

Chinese (Mandarin)

English

Water dispenser

Smoke-free property

Guest Services

Grocery/convenience store

Luggage storage

Concierge services

24-hour front desk

Dry cleaning service

Daily housekeeping

Internet

Available in all rooms: WiFi

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are available for myr 116 per night. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately myr 38 for adults and myr 38 for children early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: myr 116 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

WAN TIM

Sep 13, 2025 02:34:11 PM

Review Score: 6

Summary: Last time better, this time not so good

See All Reviews

Room Arrangement

Room Info	Facilities
Fern Cosy Double Bedroom Room Size: 248 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Square feet - 248, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7, Square meters - 23.00, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Grass Standard Hollywood Bedroom Room Size: 323 square feet m² 1 Twin Bed	General Bidet, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 30.00, Square feet - 323, Number of bathrooms - 1, Desk chair, Private bathroom, No rollaway/extra beds, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Fern Cosy Hollywood Bedroom Room Size: 248 square feet m² 1 Twin Bed	General Bidet, Number of living rooms 0, Square feet - 248, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7, Square meters - 23.00, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Family Extraordinary (Family Suite) Room Size: 549 square feet m² 2 Queen Beds	General Number of living rooms 0, Square meters - 51.00, Number of bedrooms - 0, Square feet - 549, Extra bed count 1, Number of bathrooms - 1, Desk chair, No windows, Private bathroom, Ping - 15, Separate sitting area, Day bed, Bed count minimum 2, Bed count maximum 2
Palm Marvellous Double Bedroom Room Size: 366 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Number of bedrooms - 0, Square feet - 366, Number of bathrooms - 1, Ping - 10, Desk chair, No windows, Private bathroom, No rollaway/extra beds, Square meters - 34.00, Bed count minimum 1, Bed count maximum 1
Emerald Original Double Bedroom Room Size: 398 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Extra bed count 1, Square feet - 398, Number of bathrooms - 1, Desk chair, Private bathroom, No rollaway/extra beds, Separate sitting area, Day bed, Square meters - 37.00, Bed count minimum 1, Bed count maximum 1
Emerald Original (Hollywood Twin) Room Size: 398 square feet m² 1 Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Extra bed count 1, Square feet - 398, Number of bathrooms - 1, Desk chair, Private bathroom, No rollaway/extra beds, Separate sitting area, Day bed, Square meters - 37.00, Bed count minimum 1, Bed count maximum 1
Green Luxury Family (Suite) Room Size: 506 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 506, Number of bedrooms - 0, Ping - 14, Extra bed count 1, Square meters - 47.00, Number of bathrooms - 1, Desk chair, No windows, Private bathroom, Separate sitting area, Day bed, Bed count minimum 2, Bed count maximum 2
Eden Deluxe Bedroom Room Size: 431 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Extra bed count 1, Square feet - 431, Number of bathrooms - 1, Desk chair, Square meters - 40.00, Private bathroom, No rollaway/extra beds, Separate sitting area, Day bed, Bed count minimum 2, Bed count maximum 2
Grass Standard Double Bedroom Room Size: 312 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 29.00, Square feet - 312, Number of bathrooms - 1, Desk chair, Private bathroom, No rollaway/extra beds, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Palm Marvellous Hollywood Bedroom Room Size: 366 square feet m² 1 Twin Bed	General Bidet, Number of living rooms 0, Number of bedrooms - 0, Square feet - 366, Number of bathrooms - 1, Ping - 10, Desk chair, No windows, Private bathroom, No rollaway/extra beds, Square meters - 34.00, Bed count minimum 1, Bed count maximum 1