Shangri-la Surabaya | Hotel in Surabaya

| 8.8 (347 Reviews) |  6 Bathrooms  24 Guests
Surabaya Hotel | Shangri-la Surabaya

Hotel in Surabaya

Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. Private bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Shangri-la Surabaya is located in Surabaya.

This 357 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Balcony/Terrace, Security/Safety, and several others. This is a 5 star rated property and has over 347 reviews with the average score of 8.8 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 357 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Shangri-la Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Shangri-la Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Snack bar
  • Bar
  • Breakfast in the room
  • Kid-friendly buffet
Parking
  • Parking on site
  • Parking
  • Accessible parking
  • Free parking
Accessibility
  • Toilet with grab rails
  • Bathroom emergency cord
Activities
  • Spa/Wellness packages
  • Fitness center
  • Game room
  • Movie nights
  • Tennis court
  • Playground
  • Golf course (within 2 miles)
  • Hot tub/Jacuzzi
  • Fitness
  • Kids' club
  • Tennis equipment
  • Spa facilities
  • Live music/Performance
  • Spa
  • Foot bath
  • Sauna
  • Massage
  • Locker rooms
  • Nightclub/DJ
  • Spa lounge/Relaxation area
Entertainment
  • Outdoor play equipment for kids
General
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Wifi in all areas
  • Designated smoking area
  • Elevator
  • Hypoallergenic room available
  • Safe
Guest Services
  • ATM on site
  • Airport shuttle (additional charge)
  • Ironing service
  • Meeting/Banquet facilities
  • Valet parking
  • Dry cleaning
  • Suit press
  • Airport shuttle
  • 24-hour front desk
  • Express check-in/out
  • Concierge
  • Shuttle service
  • Shuttle service (free)
  • Room service
  • Packed lunches
  • Baggage storage
  • Car rental
  • Tour desk
  • Shuttle service (additional charge)
  • Hair/Beauty salon
  • Currency exchange
  • Daily housekeeping
  • Fax/Photocopying
  • Laundry
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Picnic area
  • Garden
  • Outdoor pool (year-round)
  • Sun deck
Security/Safety
  • Key card access
  • 24-hour security
  • CCTV outside property
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Process in place to check health of guests
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
Spa
  • Pool bar
  • Shallow end
  • Beach chairs/Loungers
  • Kids' pool
  • Swimming pool
  • Waterslide
  • Beach umbrellas
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Children’s meal policy for all shangri-la circle members, when accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. registered in-house hotel guests can also join shangri-la circle at any time during their stay to enjoy the meal plan. children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.65
Location:
8.88
Staff:
9.33
Facilities:
9
Comfort:
9.23
Cleanliness:
9.22
David
Dec 6, 2025 08:00:00 AM
Review Score:   9
Hong Kong
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Interconnecting room(s) available, Iron, Carbon monoxide sources, Ironing facilities, Hardwood or parquet floors, Smoke Alarm, Safe, Carpeted, Carbon monoxide detector, Trash cans

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Dryer, Refrigerator, Dining table, Electric kettle

Living Area

Sofa, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet

View

Garden view, Pool view, View, City view, Landmark view

Accessibility

Adapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Hypoallergenic pillow, Clothes rack, Non-feather pillow, Yukata, Socket near the bed

Pool and Spa

Shallow end, Pool with a view, Pool towels

Cleanliness & disinfection

Hand sanitizer
Executive King Room
Room Type: Double
Room Size: 49 m2
1 Queen bed(s) Bed
Executive King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Interconnecting room(s) available, Iron, Carbon monoxide sources, Ironing facilities, Hardwood or parquet floors, Smoke Alarm, Safe, Carpeted, Carbon monoxide detector, Trash cans

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Dryer, Refrigerator, Dining table, Electric kettle

Living Area

Sofa, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet

View

Garden view, Pool view, View, City view, Landmark view

Accessibility

Adapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Hypoallergenic pillow, Clothes rack, Non-feather pillow, Yukata, Socket near the bed

Pool and Spa

Shallow end, Pool with a view, Pool towels

Cleanliness & disinfection

Hand sanitizer
Horizon Deluxe King Room
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed
Horizon Deluxe King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Interconnecting room(s) available, Iron, Carbon monoxide sources, Ironing facilities, Hardwood or parquet floors, Smoke Alarm, Safe, Carpeted, Carbon monoxide detector, Trash cans

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV, Cable channels

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Kitchen

Dryer, Wine glasses, Dining table, Electric kettle, Refrigerator

Living Area

Sofa, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet

View

Garden view, Pool view, View, City view, Landmark view

Accessibility

Adapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Hypoallergenic pillow, Clothes rack, Non-feather pillow, Yukata, Socket near the bed

Pool and Spa

Shallow end, Pool with a view, Pool towels

Exclusive services

Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Horizon Executive King Room
Room Type: Double
Room Size: 49 m2
1 King bed(s) Bed
Horizon Executive King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Interconnecting room(s) available, Iron, Carbon monoxide sources, Ironing facilities, Hardwood or parquet floors, Smoke Alarm, Safe, Carpeted, Carbon monoxide detector, Trash cans

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV, Cable channels

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Kitchen

Dryer, Wine glasses, Dining table, Electric kettle, Refrigerator

Living Area

Sofa, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet

View

City view, Landmark view, Pool view, View

Accessibility

Adapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Hypoallergenic pillow, Clothes rack, Non-feather pillow, Yukata, Socket near the bed

Pool and Spa

Shallow end, Pool with a view, Pool towels

Exclusive services

Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Executive Suite
Room Type: Suite
Room Size: 84 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Minibar, Tea/Coffee maker, Chocolate/Cookies, Bottle of water

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Slippers, Toothbrush, Bathtub, Hairdryer, Private bathroom, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Shower cap, Shampoo, Shower, Free toiletries, Guest bathroom, Additional bathroom

General

Key card access, Air conditioning, Interconnecting room(s) available, Iron, Carbon monoxide sources, Ironing facilities, Hardwood or parquet floors, Smoke Alarm, Safe, Carpeted, Carbon monoxide detector, Trash cans

Media & Technology

Satellite channels, Telephone, Video, TV, Flat-screen TV, Cable channels

Services

Executive lounge access, Wake-up service/Alarm clock, Wake-up service

Activities

Hot tub

Kitchen

Dryer, Wine glasses, Dining table, Electric kettle, Refrigerator, Coffee machine

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet

View

Garden view, Pool view, View, City view, Landmark view

Accessibility

Adapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Hypoallergenic pillow, Clothes rack, Non-feather pillow, Yukata, Socket near the bed

Pool and Spa

Shallow end, Pool with a view, Pool towels

Exclusive services

Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge

Cleanliness & disinfection

Hand sanitizer
Deluxe Twin Room
Room Type: Twin
Room Size: 35 m2
2 Twin bed(s) Bed
Deluxe Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Iron, Carbon monoxide sources, Ironing facilities, Hardwood or parquet floors, Smoke Alarm, Safe, Carpeted, Carbon monoxide detector, Trash cans

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Dryer, Refrigerator, Dining table, Electric kettle

Living Area

Sofa, Desk

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet

View

Garden view, Pool view, View, City view, Landmark view

Accessibility

Adapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Hypoallergenic pillow, Clothes rack, Non-feather pillow, Yukata, Socket near the bed

Pool and Spa

Shallow end, Pool with a view, Pool towels

Cleanliness & disinfection

Hand sanitizer
Check Hotel Availability
Nightly rates from:
USD US $87
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