Mercure Serpong Alam Sutera | Hotel in South Tangerang

| 8.6 (293 Reviews) |  1 Bathroom
Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, South Tangerang

This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Mercure Serpong Alam Sutera offers 171 accommodations with minibars and safes. LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This South Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 4 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 16 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 450000.0 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately idr 208000 for adults and idr 104000 for children airport shuttle fee: idr 363000 per vehicle (one-way, maximum occupancy 4) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 450000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Chao Yi
Jan 28, 2026 12:20:09 PM
Review Score:   10
Summary: Everything is good. The room is renew, and the staff are very helpful and friendly. The room is comfortable. The TV could watch Neflix. The shipping mall is just nearby. Very good experience.
See All Reviews

FAQ's

Is this Mercure Serpong Alam Sutera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Serpong Alam Sutera?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Serpong Alam Sutera have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Serpong Alam Sutera?

Best-rates for the Mercure Serpong Alam Sutera starts from $68 per night with includes Transportation/Shuttle, Security/Safety, Guest Services, Breakfast, Child Friendly, Air Conditioner, Pool, Accessibility, Wellness Facilities, Bar, Kitchen, Parking, Wheelchair Accessible, Sports/Activities, Restaurant, Barbecue/Outdoor Cooking, Internet, Balcony/Terrace, Business Services, Bedding/Linens, Entertainment, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Serpong Alam Sutera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Serpong Alam Sutera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Serpong Alam Sutera?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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