Is this Mercure Serpong Alam Sutera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Serpong Alam Sutera?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Serpong Alam Sutera have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Serpong Alam Sutera?

Best-rates for the Mercure Serpong Alam Sutera starts from $65 per night with includes Parking, Accessibility, Transportation/Shuttle, Guest Services, Entertainment, Pool, Bedding/Linens, Breakfast, Internet, Laundry, Air Conditioner, Wheelchair Accessible, Security/Safety, Business Services, Bar, Kitchen, Balcony/Terrace, Sports/Activities, Wellness Facilities, Restaurant, Barbecue/Outdoor Cooking, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Serpong Alam Sutera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Serpong Alam Sutera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Serpong Alam Sutera?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Serpong Alam Sutera | Hotel in South Tangerang

| 8.6 (293 Reviews) | 1 Bathroom

Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, South Tangerang

Family-friendly hotel with bars, steps from Living World
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Mercure Serpong Alam Sutera offers 171 accommodations with minibars and safes. LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This South Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Private bathroom

Towels

Eco-friendly toiletries

Bedroom

Bed sheets

Rollaway/extra beds (surcharge)

Air conditioning (climate-controlled)

Safe

Slippers

Energy-saving switches

LED light bulbs

Desk

Bulk dispenser for toiletries

Recycling

Water-efficient showers only

Eco-friendly cleaning products provided

Phone

Iron/ironing board (on request)

Breakfast

1 restaurant and 1 coffee shop/cafe

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 208000 for adults and IDR 104000 for children

24-hour room service

2 bars/lounges and 1 poolside bar

Minibar

Electric kettle

Coffee/tea maker

Free bottled water

Parking

Airport shuttle on request

Free self parking on site

24-hour roundtrip airport shuttle (surcharge)

Free shopping center shuttle

Area shuttle (surcharge)

Accessibility

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchairs available on site

Wheelchair-accessible public washroom

Wheelchair accessible (may have limitations)

Activities

Outlet shopping

Health/beauty spa

Hiking/biking trails

Golfing

Theme parks

Free bicycle rentals

Outdoor pool

Fitness center

Children's pool

Entertainment

Cable channels

LED TV

Premium channels

General

Conference space (5920 square feet)

24-hour business center

Meeting rooms - 5

Computer station

Elevator

Water dispenser

Banquet hall

Front-desk safe

Free newspapers in lobby

ATM/banking services

English

Indonesian

Vegetarian dining options

Smoke-free property

At least 80% lighting from LEDs

Games

Humane treatment of captive wild animals

Reusable cups only

No plastic coffee stirrers

Double-glazed windows

Biodegradable coffee stirrers

At least 80% organic food

No plastic soda bottles

Local artist showcase

Comprehensive food waste policy

Local culture & ecosystem education

At least 80% of food locally-sourced

No plastic water bottles

Locally-owned & organized tours & activities

Biodegradable drinking straws

Vegan dining options

No plastic drinking straws

Reusable tableware only

Comprehensive recycling policy

Guest Services

Children's pool

Rollaway/extra beds (surcharge)

Snack bar/deli

Outdoor pool

Laundry facilities

Dry cleaning service

Change of towels (on request)

Porter/bellhop

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Wedding services

Concierge services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Vegetable garden

Terrace

BBQ grill(s)

Garden

Pool sun loungers

Spa

Massages

Policies

Check-in

Check-in start time: 2 pm; check-in end time: 4 pm contactless check-in available late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 16 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 450000.0 per night. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately idr 208000 for adults and idr 104000 for children airport shuttle fee: idr 363000 per vehicle (one-way, maximum occupancy 4) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 450000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Chao Yi

Jan 28, 2026 12:20:09 PM

Review Score: 10

Summary: Everything is good. The room is renew, and the staff are very helpful and friendly. The room is comfortable. The TV could watch Neflix. The shipping mall is just nearby. Very good experience.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Room, 1 Double Bed Room Size: 280 square feet m² 1 Double Bed	General Square feet - 280, Number of bedrooms - 1, Wardrobe or closet, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Ping - 7.87
Privilege, Room, 1 Double Bed Room Size: 344 square feet m² 1 Double Bed	General Square meters - 32, Bathrobes, Number of bedrooms - 1, Wardrobe or closet, Square feet - 344, Ping - 9.67, Grab bar - near toilet, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Superior Room, 1 Double Bed, Pool View Room Size: 280 square feet m² 1 Double Bed	General Ping - 8, Pool view, Square feet - 280, Number of bedrooms - 1, Wardrobe or closet, Square meters - 26, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Privilege, Room, 2 Twin Beds Room Size: 344 square feet m² 2 Twin Beds	General Square meters - 32, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Wardrobe or closet, Square feet - 344, Ping - 9.67, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2
Superior Room, 2 Twin Beds Room Size: 280 square feet m² 2 Twin Beds	General Square feet - 280, Number of bedrooms - 1, Wardrobe or closet, Square meters - 26, Extra bed count 1, Bed count minimum 2, City view, Ping - 7.87, Bed count maximum 2