Is this JW Marriott Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the JW Marriott Surabaya have a swimming pool?

Yes, this JW Marriott Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in JW Marriott Surabaya?

Best-rates for the JW Marriott Surabaya starts from $121 per night with includes Air Conditioner, TV, Bedding/Linens, Restaurant, Child Friendly, Kitchen, Laundry, Pool, Sports/Activities, Bar, Barbecue/Outdoor Cooking, Hot Tub, Wheelchair Accessible, Security/Safety, Business Services, Breakfast, Guest Services, Parking, Balcony/Terrace, Accessibility, Transportation/Shuttle, Wellness Facilities, Spa, Toiletries, Entertainment, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is JW Marriott Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the JW Marriott Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the JW Marriott Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the JW Marriott Surabaya?

Based on the information reported by the owner or manager, the JW Marriott Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for JW Marriott Surabaya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

JW Marriott Surabaya | Hotel in Surabaya

| 9.2 (456 Reviews) | 1 Bathroom

Hotel in Surabaya

Luxury hotel with 4 restaurants and a health club
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Designer toiletries

Toothbrush and toothpaste

Hair dryer

Towels

Bidet

Separate bathtub and shower

Rainfall showerhead

Bedroom

Free cribs/infant beds

Pillow-top mattress

Blackout drapes/curtains

Down comforter

Premium bedding

Air conditioning

Bed sheets

Rollaway/extra beds (surcharge)

Connecting rooms available

LED light bulbs

Soundproofing

Energy-saving switches

Window screens

Slippers

Laptop-friendly workspace

Turndown service

In-room massage

Free newspapers

Restaurant dining guide

Iron/ironing board

Recycling

Water-efficient showers only

Safe

Phone

Breakfast

Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 328000 for adults and IDR 164000 for children

4 restaurants and 1 coffee shop/cafe

1 bar

Coffee/tea in common area(s)

Free daily reception

24-hour room service

Free bottled water

Coffee/tea maker

Minibar

Electric kettle

Parking

24-hour train station pick-up shuttle (surcharge)

Free self parking on site

Free shopping center shuttle

Valet parking on site (IDR 100000 per stay)

Airport shuttle on request

Wheelchair-accessible parking available

24-hour pick-up airport shuttle (surcharge)

Accessibility

Wheelchair-accessible path of travel

Elevator

Wheelchair-accessible registration desk

Assistive listening devices in meeting rooms

Accessible airport shuttle

Lever door handles

Height-adjustable showerhead

Wheelchair-accessible fitness center

Wheelchair-accessible restaurant

Grab bar near toilet

Wheelchair-accessible business center

Visual fire alarm

Wheelchair-accessible parking

Transfer shower

Grab bar in bathtub

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible pool

Roll-in shower

Low-height view port in door

Low-height electrical outlets in bathroom

Activities

Outlet shopping

Theme parks

Hot tub

Sauna

Children's pool

Art gallery

Outdoor pool

Shopping mall

Evening entertainment

Steam room

24-hour fitness center

Entertainment

Cable channels

Premium channels

48-inch LCD TV

General

Conference center (132482 square feet of space)

24-hour business center

Computer station

Meeting rooms - 14

Free newspapers in lobby

Ballroom

Elevator

Gift shop/newsstand

ATM/banking services

Front-desk safe

Banquet hall

Malay

Chinese (Mandarin)

English

Indonesian

No plastic coffee stirrers

Biodegradable coffee stirrers

Vegan dining options

Vegetarian dining options

Comprehensive recycling policy

Couples dining

Romance packages available

Rooftop garden

Comprehensive food waste policy

At least 80% lighting from LEDs

Smoke-free property

Guest Services

Free cribs/infant beds

Snack bar/deli

Children's pool

Outdoor pool

Laundry facilities

Rollaway/extra beds (surcharge)

Soundproofed rooms

Children's toys

Pool gate

Free children's club

Change of bedsheets (on request)

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Vegetable garden

BBQ grill(s)

Terrace

Picnic area

Pool umbrellas

Policies

Check-in

An early check-in fee will be charged check-in start time: 2:00 pm; check-in end time: midnight early check-in subject to availability express check-in available minimum check-in age: 17

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 18 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per night. free cribs (infant beds)!

Payment Policy

Fee for full breakfast: approximately idr 328000 for adults and idr 164000 for children airport shuttle fee: idr 600000 per person valet parking fee: idr 100000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

RIFAT

Oct 10, 2025 01:17:17 PM

Review Score: 10

Summary: Totally good

See All Reviews

Room Arrangement

Room Info	Facilities
Junior Suite, 1 King Bed Room Size: 516 square feet m² 1 King Bed	General Number of living rooms 0, Doorbell/telephone notification, Square feet - 516, Number of bedrooms - 1, Square meters - 48, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Desk, Ping - 14.50, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 1 Bedroom Room Size: 861 square feet m² 1 King Bed	General Number of living rooms 0, Executive level room, Doorbell/telephone notification, Number of bedrooms - 1, Dishwasher, Microwave, Ping - 24, Square feet - 861, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 80, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, 2 Double Beds Room Size: 452 square feet m² 2 Double Beds	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Doorbell/telephone notification, Ping - 13, Extra bed count 1, Square feet - 452, Separate dining area, Number of bathrooms - 1, Square meters - 42, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 2 Double Beds Room Size: 452 square feet m² 2 Double Beds	General Square meters - 42, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Desk, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Double Beds Room Size: 452 square feet m² 2 Double Beds	General Square meters - 42, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Desk, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Executive Suite, 1 Bedroom Room Size: 925 square feet m² 1 King Bed	General Number of living rooms 0, Executive level room, Number of bedrooms - 0, Doorbell/telephone notification, Square feet - 925, Separate bedroom, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square meters - 86, Private bathroom, Ping - 26, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 3 Bedrooms Room Size: 2217 square feet m² 3 Double Beds	General Number of living rooms 0, Executive level room, Dishwasher, Microwave, Ping - 62, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 206, Desk, Square feet - 2217, Number of bedrooms - 3, Separate sitting area, Bed count maximum 3, City view, Bed count minimum 3
Executive Room, 1 King Bed Room Size: 452 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Ping - 13, Extra bed count 1, Square feet - 452, Number of bathrooms - 1, Square meters - 42, Private bathroom, Desk, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 2 Bedrooms Room Size: 1367 square feet m² 2 Double Beds	General Number of living rooms 0, Executive level room, Number of bedrooms - 2, Dishwasher, Microwave, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Ping - 38, Paper towels, Square feet - 1367, Desk, Square meters - 127, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Premium Room, 1 King Bed Room Size: 452 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view, Number of bathrooms - 1
Presidential Suite, 2 Bedrooms Room Size: 4198 square feet m² 2 Double Beds	General Ping - 118, Number of living rooms 0, Executive level room, Number of bedrooms - 2, Square feet - 4198, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Desk, Square meters - 390, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 King Bed Room Size: 516 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Baby bath, Square feet - 516, Square meters - 48, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Ping - 15, Desk, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 2 Bedrooms Room Size: 3671 square feet m² 2 Double Beds	General Number of living rooms 0, Executive level room, Ping - 103, Number of bedrooms - 2, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square feet - 3671, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, Square meters - 341, City view, Bed count maximum 2
Room, 1 King Bed Room Size: 452.1 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Wheelchair accessible, Ping - 12.7, Extra bed count 1, Number of bathrooms - 1, Accessible bathtub, Square meters - 42, Private bathroom, Bathroom grab bars, Desk, Square feet - 452.1, Bed count minimum 1, Bed count maximum 1, City view